سياسة الاسترداد

We want you to love your Sharon Said purchase. If you are not completely satisfied, we offer a 7-day easy return policy. Your satisfaction is always our top priority.


How to Return & Refund


• Step 1: Submit a Request
Please contact our Customer Service team via email at service@sharonsaid.ae or via WhatsApp at +8618013517518, specifying the item(s) you wish to return and the reason.

Please note: To ensure your return is processed smoothly and sent to the correct address, please contact us to obtain a return confirmation before shipping your package.

• Step 2: Repack the Item
Once you receive the return confirmation, please repack the item(s) in their original packaging and clearly write your order number on the outer package.

• Step 3: Ship the Package
Drop off your return at your local post office. We highly recommend using a trackable shipping service for a secure option.

• Step 4: Refund Processing
Once received, your return will be inspected and processed within 5-7 business days. Refunds will be issued back to your original payment method, and a confirmation email will be sent to you automatically.

Please note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.


Return Conditions


Thank you for shopping at Sharon Said. To ensure the highest quality, many of our items are made-to-order. We highly recommend that you carefully confirm your size, color, and style before placing an order.

  • Return Window: You have 7 days from the date of delivery to determine if the item is suitable for you. If you wish to return the item, please reach out to us within this 7-day period.
  • Standard Sizes: Most of our dresses are handcrafted to order—including standard sizes—to minimize textile waste and promote sustainable fashion. We kindly ask that you carefully review size charts, color swatches, and style details before placing your order. Please note that any eligible returns are subject to a 10% restocking fee.
  • Non-Returnable Items (Final Sale): The following items cannot be returned, refunded or exchanged: .① Clearance & Promotional Events: Clearance items, Flash Sale items, and Black Friday Specials (including the 70% off, 30% off, and $9.9 sections). ② Special Apparel & Accessories: Wedding dresses, Haute Couture, custom measurements/bespoke designs, made-to-order items, and accessories. ③ Hygiene Sensitive & Promotional Goods: Items marked as final sale, items with non-returnable marks, and complimentary free gifts.
  • Product Condition: Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
  • Shipping & Liability: Customers are responsible for all return shipping costs; Cash on Delivery (COD) shipments are not supported. We are not responsible for returns lost or damaged during transit, or for any customs delays.
  • Failed Deliveries & Wrong Addresses: Please ensure your shipping address is correct before finalizing your order. 

  • Please note*

    • For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.

    • Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.

Cancellation Policy

We understand that ordering a dress for a special occasion is an important decision. Since many of our items are made-to-order, order cancellations are highly time-sensitive and depend on the current stage of fulfillment:

  • Before Shipment: If you need to cancel your order before it has been shipped, please contact us immediately at service@sharonsaid.ae. Order cancellations are subject to the following timeline:
    Cancel order within 24 hours of payment: 95% refund + shipping fee.
    Cancel order 24-72 hours after payment: 80% refund + shipping fee.
    Cancel order 72-120 hours after payment: 50% refund + shipping fee.
    Cancel order > 120 hours after payment: Refund of shipping fee only.
  • Once Shipped: Once your order has been dispatched, it enters the logistics network and can no longer be canceled. Upon delivery, standard-size items are eligible to follow our standard return process if you still wish to return them. If you wish to cancel your order, please contact our support team immediately.